ISW SUPPORT

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With Maintenance Contract

Basic Package

  • Guaranteed response time according to the maintenance contract
  • Telephone and remote maintenance support



Mon - Thu: 8:00 a.m. - 3:30 p.m. (CET) Fri: 8:00 a.m. - 12:00 p.m. (CET)

Advanced Package

  • Guaranteed response time according to the maintenance contract
  • Telephone and remote maintenance support
  • On-site deployment according to the individual maintenance contract (technician ready to leave within a guaranteed time)
Mon - Thu: 8:00 a.m. - 3:30 p.m. (CET)
Fri: 8:00 a.m. - 12:00 p.m. (CET)

Premium Package

  • Response time: According to the individual maintenance contract
  • Support times: According to the individual maintenance contract
  • Individual spare parts inventory

Without a Maintenance Contract

No guaranteed response time

Mon - Thu: 8:00 a.m. - 3:30 p.m. (CET)

Fr: 08:00 - 12:00 (CET)